Shipping & Delivery Policy
SHIPPING & DELIVERY POLICY
Effective Date: May 2026
This website is operated by EPRICE COMPANY LTDA, a company registered in Brazil with CNPJ 46.257.488/0001-38.
Company Address:
R Mistral (Jd Bom Clima), 332, Edif The Point 209A EMX
Despraiado, Cuiabá - MT, 78048-222
Brazil
Email: support@focalisshop.com
Phone/WhatsApp: +55 18 99648-1342
1. General Information
Focalis Shop ships internationally to many countries worldwide.
Delivery times are estimates and may vary depending on customs clearance, destination country, local postal services, weather conditions, and other external factors.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
3. Estimated Delivery Times
Standard Shipping:
7–15 business days
Express Shipping:
3–7 business days
Estimated delivery times are not guaranteed.
4. International Shipping
We ship globally through international logistics partners.
Customers are responsible for compliance with local import regulations.
5. Duties and Taxes
Customers are responsible for any import duties, taxes, customs fees, or other charges imposed by local authorities.
These charges are not included in our product prices or shipping fees.
Focalis Shop is not responsible for customs delays or additional import charges.
6. Order Tracking
Tracking information is typically sent after shipment confirmation.
Customers may track orders through our Track Order page.
7. Lost or Delayed Packages
If tracking shows no movement for an extended period, customers should contact support@focalisshop.com.
Shipping delays caused by customs or carriers are outside our direct control.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect addresses may require additional shipping charges for reshipment.
9. Contact Information
EPRICE COMPANY LTDA
R Mistral (Jd Bom Clima), 332, Edif The Point 209A EMX
Despraiado, Cuiabá - MT, 78048-222
Brazil
Email: support@focalisshop.com
Phone/WhatsApp: +55 18 99648-1342