Privacy Policy

PRIVACY POLICY

Effective Date: May 2026

This website is operated by EPRICE COMPANY LTDA, a company registered in Brazil with CNPJ 46.257.488/0001-38.

Company Information:
EPRICE COMPANY LTDA
R Mistral (Jd Bom Clima), 332, Edif The Point 209A EMX
Despraiado, Cuiabá - MT, 78048-222
Brazil

Email: support@focalisshop.com
Phone/WhatsApp: +55 18 99648-1342

1. Introduction

Focalis Shop respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you visit or make a purchase from our website.

By using this website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following information:

- Name
- Shipping and billing address
- Phone number
- Email address
- Payment details
- IP address
- Browser and device information
- Website activity and analytics data
- Order and transaction history

3. How We Use Your Information

We use collected information to:

- Process and fulfill orders
- Provide customer support
- Send order confirmations and tracking updates
- Improve website functionality and user experience
- Prevent fraudulent activity
- Comply with legal obligations
- Measure advertising and marketing performance

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies including:

- Google Analytics & Google Ads conversion tags
- Meta Pixel (Facebook/Instagram)
- Shopify session cookies
- Functional and security cookies

These tools help us measure ad performance, improve user experience, and serve relevant advertising.

For more detailed information about the specific cookies we use, please view our Cookie Policy.

5. Sharing of Information

We may share information with trusted third-party providers including:

- Payment processors
- Shipping carriers
- Fraud prevention services
- Analytics providers
- Advertising platforms

We do not sell personal information to third parties.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Order information may be retained for tax and regulatory purposes in accordance with Brazilian law.

7. International Transfers

Because we serve customers worldwide, your information may be processed outside your country of residence.

8. Your Rights

Depending on applicable laws, you may have the right to:

- Access your personal data
- Request corrections
- Request deletion
- Withdraw consent where applicable

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for external privacy practices.

11. Updates to This Policy

We may update this Privacy Policy periodically. Revised versions will be published on this page.

12. Contact Information

For questions regarding this Privacy Policy, please contact:

EPRICE COMPANY LTDA
R Mistral (Jd Bom Clima), 332, Edif The Point 209A EMX
Despraiado, Cuiabá - MT, 78048-222
Brazil

Email: support@focalisshop.com
Phone/WhatsApp: +55 18 99648-1342